Any portal which offers online services or any services in general, has a dedicated team of people (generally call centers appointed) for dealing with the customer complaints and grievances and IRCTC Customer Care is no different. The customer care services aim at providing the best of solutions to the customers and IRCTC as a portal serving millions of people on an everyday basis ensures that all the customer complaints and needs are met up to.
Therefore, to make it easier for the customers to deal with their problems and lay down their grievances before the executives, IRCTC has several helpline numbers, toll free services, SMS services and emailing services to help the customers deal with the issues.
In this article, we will be listing down for you all the helpline numbers and customer care services that might help you in the future whenever you’ve got to deal with IRCTC problems.
IRCTC customer care toll free helpline numbers
- Toll free number: 1800-111-139
- Helpline number: 139
This toll free number is the 24*7 calling number for laying out all kinds of problems and complains and they’ll be at your service to help you out the best possible way they could. Any problem with booking the ticket or issues with recovering the money which was debited without a ticket confirmation and other related issues, the customer care executive will be right at your service at all times.
IRCTC customer care SMS number
The SMS number is supposed to let you get information on your phone directly. Information such as time table, PNR enquiry, train running status enquiry, etc can be dealt with via this SMS number which will help you in getting the data which you ask for.
All you need to do is message the following keyword on the number 139: (depending upon whatever enquiry you wish to ask)
- For time table, send TIME
- For PNR enquiry send PNR
- Departure or arrival of train send AD
- For accommodation of seat in train send TRAIN
- For enquiring the train fare send FARE
IRCTC customer care Email ID
Email IDs ideally deal with the issue of E-ticket or I-ticket cancellation. For dealing with cancelled tickets and cancellations of ticket, you simply have to e-mail relevant information to the concerned email ID. The concerned email id for the same is email@example.com.
IRCTC Registered / Corporate Office (Head Office) Contact Address
- Indian Railway Catering and Tourism Corporation Ltd.,
- 9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi
- Phone Number – 011-23311263 / 011-23311264
- Fax No. – 011-23311259
And that is about it. In case of any grievance or complain or query to IRCTC Customer Service; now you know where do you have to go to. No more hustling over cancelled tickets or moving around here and there for railway enquiry; you have it all under one place.